Shipping policy

MyScentiq Shipping Policy

Thank you for shopping with MyScentiq! We aim to deliver your fragrances quickly and safely. Below is everything you need to know about how we ship orders.

✅ Order Processing

📦 Orders are typically processed within 1–2 business days after your order is placed.
Processing time does not include weekends or holidays.

✅ Shipping Methods & Delivery Times

We offer reliable shipping options depending on your location:

Standard Shipping

  • Estimated delivery: 5–10 business days

  • Tracking information provided

Expedited Shipping (if available)

  • Estimated delivery: 2–5 business days

  • Faster delivery with full tracking

Delivery times may vary during peak seasons or due to carrier delays.

✅ Order Tracking

Once your order ships, you will receive:
✅ A shipping confirmation email
✅ A tracking number

You can use this number to track your package online and see real-time updates.

✅ Shipping Charges

Shipping costs are calculated at checkout based on:

  • Your location

  • Shipping method selected

  • Package weight

Occasionally, we may offer free shipping promotions — check the homepage or cart for current offers!

✅ International Shipping

We ship worldwide! 🌍
International delivery times and fees vary by country and customs processing.

Important:
Customers are responsible for any:

  • Customs fees

  • Import taxes

  • Duties assessed by your country

These charges are not included in your order total and are the responsibility of the recipient.

✅ Address Accuracy

Please double-check your shipping address before completing your order.

We cannot guarantee delivery if:
❌ The address provided is incorrect
❌ The package is undeliverable
❌ The carrier returns the package due to address issues

In such cases, additional fees may apply for reshipment.

✅ Lost or Damaged Packages

If your order is lost or arrives damaged:
✅ Contact us at support@myscentiq.com
✅ Include your order number and photos (if applicable)

We will assist you in resolving the issue with the carrier or arranging a replacement/refund when eligible.